At Cloe&Co, customer satisfaction is our priority. You may request an exchange or return within 7 calendar days of receiving your order.
The following conditions must be observed:
The product must be returned in its original packaging.
The product must show no signs of use or wear.
The product must include all tags, manuals, and accessories originally provided.
In line with UK consumer law, exchanges are not guaranteed for reasons of change of mind regarding colour, size, model, or similar preferences.
Important: Returns will not be accepted if the above conditions are not met.
Send an email to support@cloepetcompany.com with the following details:
Product name
Order number
Email address used at purchase
Reason for exchange or return
A video showing the defect (if applicable)
After confirmation, we will provide the return address and process a refund of the product and shipping costs where applicable.
