Yes. Our website has SSL security certification, ensuring encrypted transactions and the protection of your personal information.
We partner with secure payment platforms. We do not have access to your payment details.
For questions, email us at support@cloepetcompany.com.
Yes, all orders come with a tracking number.
Tracking numbers are sent to your email within 3 working days after your order has been processed.
If you do not receive your tracking number within this timeframe, email us at support@cloepetcompany.com with your order number.
There may be a period without updates while your parcel is in international transit. Updates will appear once the parcel is processed at the next facility.
Rest assured, your order is on its way.
